Shipping & Delivery
How long does shipping take? Your order ships within 24-48 hours with full tracking. Delivery typically takes 5-14 business days, depending on your location.
Do you ship internationally? Yes! We ship worldwide. No matter where you are, your pet's happiness is just a few clicks away.
How can I track my order? Once your order ships, you'll receive an email with tracking details. You can follow your package's journey right to your doorstep.
What if my order is delayed or lost? Reach out to us at petwixco@gmail.com immediately. We'll work with the carrier to locate your package or send a replacement. Your peace of mind matters to us.
Returns & Exchanges
What is your return policy? Not quite right? No worries. You have 30 days to return any item, hassle-free. Your satisfaction is just as important as your pet's happiness.
How do I start a return? Email us at petwixco@gmail.com with your order number. We'll guide you through the process and make it as easy as possible.
Do you offer exchanges? Absolutely! If you need a different size or color, let us know and we'll arrange an exchange right away.
When will I receive my refund? Refunds are processed within 5-7 business days after we receive your return. You'll get an email confirmation once it's complete.
Product Information
Are your products safe for pets? Yes! Every product is made with pet-safe, non-toxic materials. We don't cut corners—your pet's safety comes first.
What materials are used? We use premium, durable materials like reinforced oxford fabric, stainless steel, and eco-friendly components. Each product page includes detailed material information.
How do I choose the right size? Check the size guide on each product page. If you're unsure, email us at petwixco@gmail.com and we'll help you find the perfect fit for your furry friend.
Can I wash or clean the products? Most of our products are machine washable or easy to clean. Care instructions are included with each item and on the product page.
Payment & Security
What payment methods do you accept? We accept all major credit cards, PayPal, Shop Pay, and other secure payment methods at checkout.
Is my payment information secure? Absolutely. We use industry-standard SSL encryption to protect your data. Your information is safe with us, always.
Do you offer payment plans? Yes! Shop Pay Installments lets you split your purchase into interest-free payments (available in select regions).
Account & Order Management
Do I need an account to place an order? No, you can check out as a guest. But creating an account lets you track orders, save favorites, and check out faster next time.
How do I reset my password? Click "Forgot password?" on the login page, and we'll send you a reset link via email.
Can I cancel or modify my order? Contact us at petwixco@gmail.com immediately! If your order hasn't shipped yet, we can make changes or cancel it for you.
Stock & Availability
What if an item is out of stock? Sign up for restock notifications on the product page. We'll email you as soon as it's back—usually within 1-14 days, depending on the item.
Do you restock sold-out items? Yes! Most items are restocked quickly, typically within 1-14 days. Popular items come back fast.
Customer Support
How can I contact customer support? Use our live chat for instant help, or email us at petwixco@gmail.com. We respond within 24 hours, 7 days a week. We're here to help!
What are your business hours? Our support team is available 7 days a week via live chat and email. We typically respond within 24 hours, but often much faster.
Wholesale & Bulk Orders
Do you offer wholesale pricing? Yes! For wholesale or bulk orders, reach out via live chat or contact us through our contact page. We'd love to work with you.
Other Questions
Can I use multiple discount codes? Only one discount code can be used per order, but we'll always apply the best available discount for you.
Do you have a loyalty program? Not yet, but we're working on something special! Sign up for our newsletter to be the first to know when we launch.
